Your feedback is important to us, whether you have a complaint, a suggestion or a compliment.
We value all feedback, because it helps us improve our services.
The following information will help you to provide feedback to us:
If you have a complaint that is serious or complex, it is generally best to put it in writing, if you can.
If you do not know who to speak to about your feedback, or if you want to discuss the complaint process before making a complaint, you can contact the Office Manager. They can refer you to the appropriate area, and answer your questions about the complaint process.
You can provide feedback to us about:
Please note that we cannot:
The Board is a statutory body established under the
Legal Profession Act 2004 and is not subject to direction by the Department of Attorney General and Justice in its role and responsibilities and decision-making processes.
If you are dissatisfied with a decision of the Board its Committees or a Sub-Committee, you may be able to apply for a reconsideration of the matter under the Legal Profession Admission Rules 2005. LPAB staff can assist you with advice about procedures but cannot give you legal advice or recommend what action you should take. There are also provisions in the
Legal Profession Act 2004 that provide rights of appeal to the Supreme Court against a Board decision. If you need a referral to a lawyer or other legal information and assistance, you can contact
Law Access NSW
The Judicial Commission of NSW receives complaints about judicial officers. More information is available on the Commission’s website at
Office of the Legal Services Commissioner
Additional information about the complaints process can be found in a brochure produced by the Law Society of NSW:
Law Society of New South Wales
You should briefly state your concern, and tell us what happened. Make sure you also include:
While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. If this is the case, we will contact you to discuss the issue, before taking further action.
If you have a disability, or if you do not understand English well, we can assist you with providing feedback or making a complaint. Just let us know:
We cannot provide you with legal advice. If you need a referral to a lawyer or other legal information and assistance, you can contact LawAccess
If you have made a complaint to us and you are dissatisfied with the response, you can write and ask for the Executive Officer to conduct an internal review. This means that the most senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue.
At any stage of the complaint process, you can forward your complaint for consideration by a complaint-handling agency that is outside this Department. For example, you can contact the
(about a complaint regarding administration) or to the
Anti-Discrimination Board of NSW
(about a complaint regarding discrimination).
Street addressLevel 4, 37 Bligh Street (cnr Hunter) Sydney NSW 2000Postal addressGPO Box 3980 Sydney NSW 2001Document exchange (within Australia only)
DX 602 SydneyTelephone: (02) 9338 3500Fax: (02) 9338 3555Email: